Operations Management is all about the relationship between the supplier and the consumer. Remember about the last time you went to a restaurant; A very pleasing athmosphere welcomed you as soon as you entered the door because of the all-smiled greetings of the waiters and the place. Honestly, it made you happy and comfortable. Furthermore, what else do you expect from that restaurant? Besides from the greeting of the crew, the menu has also a large impact in customers. You wanted to find something on the menu that you liked, you wanted the meal to be prepared according to high quality standards, you wanted to get it quickly and didn’t want to pay too much money for it. Now this time, remember the last time you went to a doctor’s office or a hospital. Just like in the scenario in the restaurant, What did you want the doctors and nurses to do? You wanted them to provide the right care for you, you wanted the care delivered with great quality, you wanted to get the care quickly, and you (or your insurance) didn’t want to pay too much for it.
Basically, the management skills that you need to run the operations of a restaurant are the same management skills that you need to run a hospital. And these skills are the knowledge that you would acquire in learning operations management. Increasing responsiveness, improving productivity, to deliver higher quality standards, and to provide more choice to the customer are some insights that you would learn in operations management. For short, it is about learning and analyzing business processes and improving them more effectively.
Operations management is the management of resources to create goods and services that can be sold to make a profit. This resources include employees, facilities, inventory and time. It is important because it allows a company to make profits if used properly. It explores the way organizations produce and distribute goods and services. Everything you wear, eat, sit on, use or read comes to you courtesy of the operations managers who organized its production and distribution. This explanation reflects the essential nature of operations management: it is the central activity in organizing things. Operations Management is the systematic development and control of the processes that transform inputs into goods and services. Operations Managers are concerned with each step in providing a product or service. They determine what should go into an operating system, such as equipment, labour, facilities, materials, energy, and information, to produce the output.
All organizations have an operations function. Operations managers might work in managing manufacturing processes or managing the delivery of a service to a customer. Topics include process analysis and improvement, quality control, production planning, inventory systems, managing manufacturing, supply chain management, and managing the delivery of services.
As a conclusion for this topic, Operations management simply tells us about how we give treatment and on how we are concerned to each other whether we’re the supplier or the consumer. Most specially, giving treatment to the consumer because it involves all activities that transforms resources into final product in an efficient manner while satisfying customer needs. So, why do we need to study operations management? The answer is very simple, in operations management you will find tools and information to become the best manager possible. Many of the management tools learned in operations management may be applied to personal life and other disciplines. You will be more successful in life as well as work with these tools. The study of Operations Management will give you information on why some things work and some things do not work. It will also provide you with modalities to implement in your own style.
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